our policies

Any discounts must be applied at the time of purchase and cannot be applied to previous orders.  Only one discount                                                                 code can be applied towards a single purchase.


Orders are shipped Mon-Fri, excluding holidays. Domestic orders can be sent Smartpost (7-10 business days), FedEx Ground (3-5 business days) or USPS first class (2-5 business days). International orders can be sent via USPS priority (6-10 business days) or USPS first class (12-14 business days). Joyfolie is not responsible for carrier delays or lost, stolen, or misdirected shipments by the carrier. International customers are responsible for all customs fees. When placing an order for multiple items, and one item is a preorder, your entire order will ship once the preordered item becomes ship ready. We are not able to combine shipping orders for any orders at any time. If you would like to receive information regarding your order, please email info@joyfolie.com.

returns and exchanges

We are certain you will be delighted with your Joyfolie purchase. But if you are unsatisfied in some way, please let us know, and we will happily address your concern. Emails for returns should be sent to Emily at returns@joyfolie.com. Our return page can be found here.

All returns must be made within 30 days from the point of shipment, and the buyer is responsible for shipping the returned item. All items must be returned new, unworn, and in all original packaging. We inspect all returned items and reserve the right to deny a refund or refuse a full refund based on the returned condition. Items returned with missing or damaged packaging are subject to a 20% restocking fee. Please allow 10 business days for processing. 


Please note that all sale items maybe be exchanged for a different size or store credit; sale purchases are not available for refunds.  Select items may be final sale, which will be listed in the item description.